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PCI Compliance Policy

247Chatbot.io PCI Compliance Policy

Effective Date: June 23, 2025

1. Introduction

At 247Chatbot.io ("we", "our", "us"), compliance with all applicable laws, regulations, and ethical standards is a cornerstone of our mission. This Compliance Policy outlines our commitment to responsible AI usage, data privacy, security, and regulatory adherence to protect our users, their data, and the integrity of our platform.

2. Regulatory Compliance

We comply with relevant data protection regulations including, but not limited to:

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

  • Other applicable national and international privacy laws

We regularly review and update our processes to align with evolving legal requirements.

3. AI Ethics & Responsible Use

Our AI systems are designed and operated with a strong commitment to ethical principles:

  • Transparency: We clearly disclose AI usage and capabilities.

  • Fairness: We actively work to minimize bias and ensure equitable treatment.

  • Accountability: Users retain responsibility for AI outputs and must monitor and manage chatbot behavior.

  • Safety: We prohibit use cases that promote hate speech, misinformation, illegal activity, or harm.

4. Data Privacy & Protection

  • We implement industry-standard security measures, including encryption in transit and at rest.

  • Personal data is processed only for purposes consented by users or required by law.

  • Data access is limited internally on a strict need-to-know basis.

  • We retain data only as necessary and comply with user requests for data access, correction, or deletion.

5. Vendor & Third-Party Compliance

247Chatbot.io partners with third-party service providers (e.g., Stripe, Google Analytics) who are contractually required to maintain equivalent data protection and security standards.

6. Employee Conduct & Training

All employees and contractors:

  • Receive training on data privacy, security, and ethical AI use.

  • Are bound by confidentiality and data protection agreements.

  • Must report compliance concerns or incidents promptly.

7. Incident Reporting & Breach Response

In the event of a data breach or security incident:

  • We follow established protocols for immediate containment and mitigation.

  • Affected users are notified promptly as required by law.

  • We cooperate fully with regulatory authorities during investigations.

8. Accessibility & Inclusion

We strive to ensure our platform is accessible and inclusive to all users, complying with relevant accessibility standards and encouraging diverse user feedback.

9. Continuous Improvement

We regularly audit and update our policies, technologies, and practices to improve compliance and address emerging risks.

10. Contact

Questions, concerns, or requests related to this Compliance Policy can be directed to:
Email: compliance@247chatbot.io